FAQ

Important Information

Below are the terms and conditions governing the relationship between the Expect in Africa Safari and you, to the total exclusion of any other terms and conditions! No alterations to the terms and conditions may be made by any of the company’s employees, authorized representatives or agents – unless in writing by an authorized officer of the company. Rates quoted are correct at the time given and are subject to change. Expect in Africa Safari reserves the right to charge surcharges due to unavoidable circumstances beyond our control such as inflation, Government Axes, revised taxation or other fees. However, every effort will be made to minimize the surcharges.

Booking Conditions and Payment:

A reservation is considered confirmed upon receipt of a 70% deposit to our bank account. Only the amount received by our bank account shall be regarded as paid (with all money transfer costs paid by the customer). The remaining balance is due 45 days before your departure date. If your reservation is made within 45 days of departure, the entire amount must be paid at the time of confirmation.

Although if a client is unable to pay the entire amount at the due date, we will do our best to provide an alternative option. However, requests to do so must be emailed in within 45 days or else the reservation will be placed on hold. No discounts are given on holidays or other special periods.

Children Policy:

  • Children between the age of 3 and 12 years will pay 60% of the adult rate if sharing a room with two adults.

  • Pay 60% of the adult rate if sharing a room with another child

  • Pay 100% of the adult rates if sharing a room with one adult

Cancellation:

Any cancellation of a reservation must be in writing, either by e-mail or fax and shall only be effective upon its receipt and acknowledgement by Expect in Africa Safari. Thus, reservations that are cancelled, reduced in length of stay or reduced in the number of occupancies are subject to cancellation and no-show fees. The following scale of cancellation charges will be applicable, depending on the day before the departure of the tour when the cancellation notice is received.

  • 25% if cancelled up to 30 days prior to arrival

  • 50% if cancelled between 30 and 15 days prior to arrival

  • 100% if cancelled within 14 days or in the case of a ‘No Show.’

If the cancellation case is discussed previously, we will do our possible best to render our assistance. We understand that things can happen and will try to resolve any problems that are brought to our attention.

Photos:

Expect in Africa Safari always appreciates photos sent to us from our customers. However, please note that any photos we receive may be posted to our website and/or social media channels.

Itinerary Changes:

We reserve the right to re-route the itinerary or amend the arrangements of any tour in case of unexpected adverse circumstances beyond our control. Although every effort will be made to adhere to the original schedule. It is essential to note that in Tanzania, local conditions are not always predictable. Occurrences such as border closure, poor road conditions, seasonal rainfall on bush tracks, airfields in game areas, game migrations from one region to another, etc. can cause delays, disturbances and modifications of the initial itinerary. We shall make every effort to minimize inconveniences and we will communicate with you in regards to any itinerary or accommodation changes.

Western Union/MoneyGram Scam:

Please note that if you receive an email from someone asking you to send them funds via Western Union or MoneyGram, this is an email hacking scam. Expect in Africa Safari does not accept payments from customers via Western Union or MoneyGram.

Complaints:

If you develop a grievance during your excursion, please bring it to the attention of the guide and our company representative who will do their best to resolve the situation to your satisfaction.

Expect in Africa Safari plays a significant role in making sure it’s valued customers receive the accommodation of their choice without hassle. By understanding the needs of each client, Expect in Africa Safari can help to arrange/book your hotel/lodge if need be. Our competitive and affordable tour services in the country remain fully committed to helping visitors enjoy their stay in Tanzania.

Regardless of your budget, we can guarantee that the price will be fair, and every amount will be invested in the quality of your tour to provide you with an experience that cannot be matched by any competitor. Our hotels, lodges and camps fit each traveler’s needs. Everyone deserves to experience the trip of a lifetime, no matter where they are from! We at Expect in Africa Safari help every client to achieve their dream vacation.

We can help you to create or amend your travel policy to ensure maximum cost effectiveness without compromising comfort. Tanzania safari holidays with Expect in Africa Safari can be tailored as much as you like.

Base, Middle and Outer Layers

The principle of layering is key here so that you can easily manage your body temperature simply by adding or removing layers. Base Layers – The base layer is the first layer of clothing you put on and it ideally functions to maintain your body temperature and keep you dry. Fabrics such as merino wool or Capilene which work to wick moisture away from your body are the best. Cotton tends to absorb moisture and hampers your ability to regulate temperature.

  • Moisture wicking long sleeve tee-shirts (2)

  • Moisture wicking tee-shirts (2)

  • Long underwear pants (2)

  • Underwear (3 to 5)

Middle Layers – The middle layer serve to insulate the body from the cold. The best materials for insulating layers in very cold conditions are down and wool otherwise a fleece jacket can make a good insulating layer. It’s preferable to have middle layers with zippers so you can easily zip or unzip to regulate temperature rather than having to remove layers entir>ly.

  • Heavy Fleece or Down Jacket

  • Long sleeve shirts (2)

  • Sweatshirt (optional)

  • Fleece Pants

  • Trekking Pants (2)

  • Shorts (optional)

Shell or Outer Layer – The shell or outer layer is designed to protect you from the wind and keep you dry. Gortex which is both waterproof and breathable is the ideal fabric for this. Nylon is a cheaper alternative and provides protection but is not breathable so can trap moisture in which you don’t want.

  • Gortex or Waterproof Jacket with hood

  • Rain Poncho

  • Waterproof Pants

Hats, Gloves and Gaiters

Hats – While it’s still warm on the first few days of the trek a wide brimmed hat that offers sun protection is the best. When it’s cold a wool and/or Balaclava is the best option. Gloves – A light weight glove is good for most early morning and evening on the way up and can be combined with a wool or down mitten for the cold conditions on the summit. Gaiters – While it’s unlikely you will be hiking through snow gaiters can help keep your socks dry when it’s wet and protect your skin from the dust when it’s dry.

  • Wide brimmed hat

  • Wool hat (Should cover ears)

  • Balaclava or Ski Mask

  • Lightweight Glove

  • Insulated Wool or Down Mitten

Footwear: Shoes and Socks

Shoes – Choice of footwear probably varies to some degree on personal preference. Tennis shoes are suitable until base camp although some may prefer hiking shoes. A pair of sturdy hiking shoes is needed on the summit day to provide ankle support on the steep slopes with loose rocks and to keep your feet warm. Make sure that your hiking shoes have extra room for socks and are not too tight fitting. We recommend breaking in your hiking boots before you come and not to bring a new pair.

Socks – Wool socks provide the most insulation and keep your feet warm. Sock liners are lightweight socks made of a material like Capilene that wicks moisture from the skin. If you are susceptible to getting blisters they can be useful in preventing abrasion between your outer-sock and skin.

  • Hiking boots with ankle support

  • Camp shoes or Tennis Shoes

  • Plastic bag to carry spare shoes

  • Hiking socks (5)

  • Sock Liners (optional)

Sleeping Bag

If you are on the Marangu Route you will not need a sleeping (pad) as they are provided in the huts along with sheets. But you will need following stuff

  • Sleeping bag rated to 15° C/ 0° f

  • Sleeping bag liner (optional)

  • Sleeping bag stuff sack

Duffel Bags and Day Packs

Most of your gear will be carried during the day by your porters. You should have a high quality duffel bag that you can place everything except what you need on the trail into. If it’s raining a lot your duffel bag might get wet on the way up the mountain so consider a waterproof one or packing your belongings in several dry bags inside the duffel.

  • Duffel Bag for Carrying Your Gear

  • Day Pack for Carrying what you need on the trail

  • Waterproof cover for daypack

  • Dry bags in several sizes

  • Stuff sacks for dirty clothes/shoes

On the Trail

He’re are some items you will to keep easily accessible while you are on the trail

  • Sunscreen

  • Lip Balm with Sunscreen

  • Iodine Water Tablets

  • Water Bottles or Camel Back

  • Sunglasses

  • Headlamp with extra batteries

  • Plastic bags for garbage

  • High Energy Snacks

  • Waterproof bags to protect electronics or paperwork

  • Camera with extra batteries and memory cards

  • Umbrella (works great in a light rain or to protect from the sun) (but important )

  • Toilet Paper

  • Trekking Poles for summit day

First Aid Kit and Toiletries

Our team brings along a basic first aid kit but we recommend you also carry the following;

  • Advil or Ibuprofen

  • Diamox (for altitude sickness)

  • Personal Prescriptions

  • Medical Tape (for preventing treating blisters)

  • Antibiotics (Cipro for travelers’ diarrhea)

  • Diaper Rash Cream (Can treat rashes or chaffing)

  • Basic toiletries (Soap, Deodorant…)

  • Wet wipes

  • Panty Liners and Tampons

  • Face lotion

  • Hair brush

  • Hair ties

  • Hand warmers

Paperwork and Money

  • Passport (needed at entry gate for registration)

  • Money for tips at end of trek

Clothing List

  • Long sleeved lightweight shirts for protection from the sun

  • Sweater or jacket and pants for cold temperatures at night

  • Hat

  • Bathing suit (if you stay in a lodge/hotel that has a swimming pool)

  • Socks

  • Belt

  • Sandals for wear during safari

  • Lightweight hiking shoes

  • One nice pair of shoes

  • Short pants

  • Sunglasses

  • Reading glasses (if you wear contacts bring glasses as it can be very dusty)

  • Remember to bring enough clothing for the entire safari as you may not have the opportunity to have them washed (however, most lodges do offer laundry service at extra cost)

Personal Items List

  • Sunscreen

  • Lip sun block

  • Ziploc bags for camera and toiletries

  • Ibuprofen

  • Bug repellant

Other Items

  • Camera – a 300 mm lens is recommended

  • Extra camera batteries

  • Flashlight

  • Binoculars (each of our vehicles has 1 binoculars)

  • Locks for baggage

  • Small gifts for Maasai children – pencils, pens

  • Wildlife guide book

  • Small day pack

  • Money belt